FAQ - Frequently asked questions

On this page we have put together the most popular topics for you.
If you have any questions, please feel free to send us an e-mail or give us a call.

Questions AND Answers


1. Can the article be ordered in different colours?
Various flat boot liners can be ordered in black, beige or grey, just like our footwell mats.

2. Is the Carbox Classic only available in black?

3. How long does the delivery take?

All our goods, subject to receipt of payment, are produced to order and leave our premises depending on the receipt of order. The dispatch takes place either by forwarding agency (Carbox CLASSIC) or by DPD (Carbox FORM, Carbox FLOOR and Carbox SPECIALS).


Shipping days are Wednesdays and Fridays (except public holidays).


From day of shipment approx. 2 working days for DPD shipping or 3 working days for shipping by forwarding agent.
Please note that your delivery may vary by 2 days depending on the logistician.


4. Does the Carbox MultiMat come with the Carbox Form?
No, this must be ordered separately for the flat boot liners.

5. Is the Carbox Form flat boot liner included with the Carbox Form 2-Flex?
No, the Form 2-Flex is only the back part, which is attached to the back of the rear seats;
in order to be able to protect them when the rear seats are folded down.

6. Do you ship to a Packstation?
No. Since we ship parcel goods with DPD, it is not possible to ship to a DHL Packstation or a post office. Due to its size, the Carbox Classic is only shipped by a forwarding agent. Delivery to a Packstation or post office is also not possible here.

7. Can I register as a dealer in the shop?
No. The online shop is currently designed for end customers and only allows guest orders.
In a later version, there will also be a registration option with login for dealers and private customers.

8. To which account should the prepayment amount be transferred?
Please transfer the prepayment amount to one of the following accounts:

Bank name: Sparkasse Bremen
Account owner: Carbox
IBAN: DE39 2905 0101 0001 1977 71

Bank name: Oldenburgische Landesbank AG
Account owner: Carbox
IBAN: DE13 2802 0050 4652 3593 01

Bank name: Commerzbank Bremen
Account owner: Carbox
IBAN: DE10 2908 0010 0280 1000 00

9. Is a return possible if it does not fit?
Yes, a return is generally possible. We will send you a return label and ask you to return the parcel to a DPD parcel shop near you. In the case of forwarding goods, the responsible forwarding agent will contact you.

10. Does the Carbox MultiMat come with the Carbox Classic?
Yes, every Carbox Classic comes with the MultiMat as sill protection.


Do you have any questions? Please contact us!

Mon. – Thurs.:  7:30 a.m. – 5 p.m.

Friday:            7:30 a.m. – 2 p.m.

Not able to reach us? No problem!
Get in touch and we’ll get back to you.